Advances in Social Networking-based Learning by Christos Troussas & Maria Virvou

Author:Christos Troussas & Maria Virvou
Language: eng
Format: epub
ISBN: 9783030391300
Publisher: Springer International Publishing

5.4 Responding to Frustration

In this section, the various approaches used in computer-based learning environments to respond to frustration are presented. Klein et al. [42] outlined the strategies for responding to affective states of students. Based on previous research work on active listening [43, 44], these strategies are developed. The guidelines to respond to affective states listed in Klein et al. [42] are as follows:The system should provide an option for the student to receive feedback based on their affective state. This is to show the student that their emotions are being actively listened to by the system. Active listening to the emotions of students has shown that their emotions have changed [43].

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